One control plane for every client. Fewer midnight tickets.
For MSPs running mixed networks—multi-tenant monitoring, policy-based backups, and SLA-friendly alerts so your support leads can triage fast and stay ahead of client escalations.
MSP Scaling Pain Points
Managing Dozens of Networks Without Drowning in Tickets
Each customer's network is a separate headache. You can't see them all. Troubleshooting is reactive and time-consuming.
No unified monitoring across customers
Fragmented tools for each customer. No single dashboard. Alerts get lost in the noise.
Reactive support eats profitability
You find out about issues after customers call. No proactive monitoring. Support margins shrink.
Complex remote access workflows
VPN, RDP, SSH—different creds for each customer. Tedious to jump between networks. Slow diagnosis.
Config backups are inconsistent
Some customers have them. Some don't. Restoring is manual and risky. Recovery takes days.
Billing and SLA proof is weak
Hard to show customers what you did. No audit trail. Disputes over remediation and response time.
Scaling team becomes expensive
Supporting more customers means hiring more engineers. Repetitive work doesn't automate well.
Core Capabilities
Scale Your Customer Base Without Scaling Headcount
One platform, all customers. See, manage, and back up every network.
Multi-Tenant Network Visibility
- •Monitor all customer networks from a single dashboard
- •Real-time alerts across customers. Proactive response reduces escalations.
Unified Remote Access
- •One credential set. Seamless access to any customer device.
- •CLI, WinRM, and config comparison across all customers in seconds.
Automated Config Backup at Scale
- •Hourly backups for every customer device. Centralized version history.
- •Instant rollback. Audit trail for SLA proof and compliance.
Common Workflows
How MSPs Delight Customers and Grow Margins
From daily operations to proactive service delivery.
Proactive Monitoring & Silent Problem Solving
See issues across all customers before they escalate. Real-time alerts let your team fix problems silently. Customers experience zero downtime and better SLAs.
Customer Onboarding & Baseline Configuration
Deploy monitoring agent in minutes. Lock in baseline config. Monitoring and backups start immediately. New customer is visible and protected day one.
Fast Incident Triage & Resolution
Customer reports issue. Dashboard shows topology, health, and error logs. Diagnose in minutes. Resolve remotely or escalate with full proof and context.
Policy Compliance & Config Standardization
Compare all customer configs to security baseline. Spot drift. Remediate deviations automatically. Maintain consistent, compliant infrastructure across all customers.
Instant Rollback & Zero-Downtime Recovery
Bad change? Rollback to previous version in seconds. Zero downtime. Audit trail proves remediation. Customer never experiences the issue.
SLA Reporting & Capacity Planning
Show detailed audit trails of diagnostics and resolution times. Trending metrics across all customers. Spot upgrade opportunities before customers need them.
The Process
From Customer Onboarding to Ongoing Operations
Add customers. Monitor them all. Operate efficiently.
Onboard Customer Network
Deploy agent to customer infrastructure. One-click enrollment. Data flows immediately.
Unified Monitoring & Alerting
All customer networks visible in one dashboard. Intelligent alerts. Team acts before customers notice.
Remote Diagnostics & Remediation
Access any customer device with single credential. CLI, file transfer, command execution. Instant diagnosis and fix.
Backup-Based Recovery & Compliance
Automatic config backups across all customers. Instant rollback. SLA-ready audit trail for every change.
Your Questions, Answered
Discover how Centipid Access gives you real-time network visibility, automated device management, and reliable uptime across all your routers and servers.
Ready to explore Centipid Access? Schedule a demo
Centipid Access is a network monitoring and automation platform that gives you real-time visibility into your routers and servers. It helps you track performance, detect outages instantly, automate configuration backups, and maintain network reliability with ease.
Centipid Access supports MikroTik devices natively, along with SNMP-enabled routers, servers, and other network equipment. It also integrates with OpenVPN and Zabbix for enhanced monitoring and automation capabilities.
No. Centipid Access includes native MikroTik support. Once you add your device and enable services like API or SNMP, the platform begins monitoring automatically.
The platform provides real-time alerts for outages, performance issues, configuration changes, and abnormal traffic. Automated backups and device insights help you resolve issues before they become critical.
Centipid Access automates configuration backups, device health checks, alerts, reporting, and scheduled tasks—reducing repetitive work and improving network consistency.
Yes. Centipid Access scales seamlessly and can monitor multiple MikroTik and SNMP-enabled devices across different locations and networks.
Yes. With OpenVPN integration, you can track tunnel uptime, session activity, and connection issues in real time.
Alerts can be configured for uptime, CPU load, interface traffic, bandwidth usage, configuration changes, and more. Notifications can be delivered via email, Telegram, or integrated channels.
Yes. Centipid Access uses encrypted communication, secure credential handling, and strict access controls to ensure your network and device data remains protected.
Create an account, add your routers or servers, and enable SNMP or API access. Centipid Access automatically starts collecting metrics and generating insights for your network.
Ready to explore Centipid Access? Schedule a demo
Operate Faster With Full Network Visibility
Monitor devices in real time, automate backups, and resolve issues remotely with Centipid Access. Reduce downtime, control configuration drift, and keep every environment stable from one platform.