Keep subscribers online. Fix issues before they call.
Built for Kenyan ISP and WISP teams—native MikroTik visibility, impact-based alerts, and safe rollbacks so field engineers spend less time on 3 a.m. site calls and more time shipping reliable service.
ISP & WISP Operational Friction
Slow Diagnostics and High Support Costs Erode Margins
Customers call with complaints. You can't see their network. Sending a technician takes time and money.
Blind troubleshooting
You can't see into customer networks. Diagnostics happen over the phone. Guessing costs hours.
Field visits kill margins
Every service call burns fuel, time, and labor. Many issues are remote-fixable.
Customer churn from slow resolution
SLA breaches and slow response times push customers to competitors.
No config visibility or rollback
Changes spiral. You have no baseline for customer devices. Recovery is slow or impossible.
Repeat issues and re-escalation
Same problems happen monthly. No audit trail to identify root cause.
Compliance gaps
No proof of diagnostics, changes, or remediation for customer disputes or audits.
Core Capabilities
Remote Visibility Across Your Customer Base
See every customer network. Diagnose in minutes. Resolve without site visits.
Customer Network Visibility
- •Peer into customer equipment (routers, switches, CPE) with agent-based monitoring
- •Real-time health, bandwidth usage, and interface status across all customers
Remote Diagnostics & Support
- •CLI access and packet capture without leaving your office
- •Reduce MTTR. Meet SLA targets. Keep support costs down.
Config Backup & Recovery
- •Automatic hourly backups of customer device configs
- •Restore in minutes. Prove compliance. Avoid customer disputes over changes.
Common Workflows
How ISPs and WISPs Streamline Support
From first-call resolution to customer retention.
First-Call Resolution & Troubleshooting
Customer reports slow internet. Check bandwidth, packet loss, and interface errors in real time. Diagnose congestion or misconfiguration and fix remotely or escalate with data.
Proactive Monitoring & Issue Prevention
Alerts notify you of customer issues before they call. Fix remotely or schedule visits with diagnostics in hand. Reduce support costs and customer churn.
Config Rollouts & Change Management
Push DNS, QoS, or security updates to multiple customer CPEs. Backup each device first. Rollback any customer that goes down. Prevent outages from bad changes.
New Customer Onboarding & Baseline Lock-In
Deploy CPE config to standard. Backup locks in baseline. Monitoring alerts if anything drifts. Customer is secure and visible from day one.
SLA Compliance & Dispute Resolution
Backup proves what the config was before and after. Show customers audit trail of diagnostics and fixes. Settle disputes and defend against SLA claims.
Security Audits & Risk Remediation
Compare customer configs to security standards. Identify risky settings and compliance gaps. Remediate remotely or document for compliance audits.
The Process
From Onboarding to Ongoing Support
Enroll a customer. See their network. Support them remotely.
Deploy Agent to Customer Site
Ship or remotely push lightweight monitoring agent to customer CPE, router, or managed switch.
Gain Instant Visibility
Dashboard shows customer network topology, device health, and real-time metrics. Alerting starts immediately.
Troubleshoot Remotely
CLI access, config comparison, and packet analysis without field visit. Faster diagnosis and resolution.
Backup & Recover or Escalate
Automatic backups enable instant rollback. If needed, escalate with full diagnostics data to field team.
Your Questions, Answered
Discover how Centipid Access gives you real-time network visibility, automated device management, and reliable uptime across all your routers and servers.
Ready to explore Centipid Access? Schedule a demo
Centipid Access is a network monitoring and automation platform that gives you real-time visibility into your routers and servers. It helps you track performance, detect outages instantly, automate configuration backups, and maintain network reliability with ease.
Centipid Access supports MikroTik devices natively, along with SNMP-enabled routers, servers, and other network equipment. It also integrates with OpenVPN and Zabbix for enhanced monitoring and automation capabilities.
No. Centipid Access includes native MikroTik support. Once you add your device and enable services like API or SNMP, the platform begins monitoring automatically.
The platform provides real-time alerts for outages, performance issues, configuration changes, and abnormal traffic. Automated backups and device insights help you resolve issues before they become critical.
Centipid Access automates configuration backups, device health checks, alerts, reporting, and scheduled tasks—reducing repetitive work and improving network consistency.
Yes. Centipid Access scales seamlessly and can monitor multiple MikroTik and SNMP-enabled devices across different locations and networks.
Yes. With OpenVPN integration, you can track tunnel uptime, session activity, and connection issues in real time.
Alerts can be configured for uptime, CPU load, interface traffic, bandwidth usage, configuration changes, and more. Notifications can be delivered via email, Telegram, or integrated channels.
Yes. Centipid Access uses encrypted communication, secure credential handling, and strict access controls to ensure your network and device data remains protected.
Create an account, add your routers or servers, and enable SNMP or API access. Centipid Access automatically starts collecting metrics and generating insights for your network.
Ready to explore Centipid Access? Schedule a demo
Operate Faster With Full Network Visibility
Monitor devices in real time, automate backups, and resolve issues remotely with Centipid Access. Reduce downtime, control configuration drift, and keep every environment stable from one platform.